Please read these Terms & Conditions of Sale carefully before placing your order and retain a copy of these Terms & Conditions and your order for future reference.
About Us
This website is owned and operated by Buchan’s Kennels & Structures, Unit 16 Loomer Road, Chesterton, Staffordshire ST5 7LB. Registered in England and Wales.
If you need to contact us, please e-mail us at sales@buchanskennels.co.uk or call customer services on 01782 566 677.
Making a contract with us
When you place an order with us online, you are making an offer to buy goods. We will send you an e-mail or letter to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email or write to you again to confirm that we accept your order and that a contract has been made between us.
No contract exists between us until we have accepted your order and we have received payment in full (in cleared funds). This also includes phone orders.
In the unlikely event that the goods are no longer available, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
How to place order:
- Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.
- Items that you have selected can be reviewed at any time via the ‘Shopping Basket’ link.
- When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
- You can change the quantity of your order by highlighting the number in the box, correcting the quantity, and clicking on ‘the Blue Arrows icon’update basket’. Alternatively, you can delete an item from the basket by clicking on the red ‘x’ icon next to the item.
- If you make a mistake during ordering please contact us as soon as possible.
Delivery
Delivery times for all products shown on the product page are approximate and can vary over bank holiday and busy periods.
Please note that when you order multiple products, these may come from different sources and so may have different delivery day/ times.
If you are enquiring about the delivery status of your order, please check the page for the delivery time stated on the product page for your particular product as we can only chase deliveries which are overdue.
If you have not received your order in the time stated, then please email us on sales@buchanskennels.co.uk with your name and order number and we will put a track on your order and contact you with details.
Please be aware that our Sales Staff is unable to track some orders and will direct you to contact us by email.
Whilst you can request a date for delivery, this cannot be guaranteed for logistical reasons. Sometime’s we may need to change your date of delivery this is only in cases out of our control.
For very large items or where access is difficult, some carriers will deliver kerbside only and the carrier may require assistance.
If you are having a dog kennel/run fitted, you must ensure that the fitters have good access to your property as these are very large buildings. If there is no proper access to your required area there will be a charge for the fitters to come back.
Buchan’s Kennels & Structures accept no liability for late deliveries and cannot offer compensation under any circumstances.
Please Check your kennel carefully before the fitters leave as revisits will have to be charged for.
If you request that your goods be left without signature, we cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting you to contact them with a date when a signature can be obtained. If at your request, the carriers to leave the goods without a signature, then you must take full responsibility for any subsequent loss, damage or theft of the goods.
If the goods are lost or damaged in transit, or you find any other issues with the goods after delivery, please let us know promptly.
You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
Cancellation and Returns
This policy does not apply to the supply of goods made to your specification or clearly personalized, which are exempt from the right to cancel.
You can cancel your contract at any time up to 14 working days of delivery (any Deposit that is paid is none refundable). To do this, please e-mail us or write to us.
If the item is one that is manufactured by us and it’s in mid-process there will be a restocking charge of £200.
Please give a valid reason for cancellation with a brief explanation this will help us to improve the service we offer to customers in the future.
A restocking charge applies to all goods.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty.
Refunds
When you can cancel within the time period specified above, we will refund you the amount you have paid minus any deposit, restocking fee and other charges. We will refund you via the same method you used to pay us, for example, if you paid us using a credit card, we will refund you to the same credit card. We will process all refunds within 14 days of receiving the refund request and any good you are returning if applicable.
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes to these terms
These terms were last changed on Thursday 05/03/2018
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Warranty
All goods supplied by us are warranted free from defects for 12 months (unless otherwise stated) from the date of supply. This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, high wind damage, failure to maintain them in good condition, wilful damage, misuse, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer, failure to follow our or manufacturers installation or other instructions, any alteration or repair carried out without our approval, or any destruction caused by any animal.
If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing at the address, fax number or email address on the order confirmation.
No Warranty claim can be accepted with respect to any goods unless they are returned to us for inspection or requested photographic proof is provided.
In the event that you would be entitled to damages against us for any breach Warranty we shall not be liable to pay damages but shall at our sole discretion either repair the goods at our own expense or supply replacement goods free of charge or refund all (or where appropriate part) of the price paid for the relevant goods. This clause does not affect your statutory rights as a consumer.
If a complaint proves to be baseless then you will be liable to pay us for our costs and expenses in investigating the complaint.
No Warranty is given that the goods are suitable for the purposes for which you intend to use them.
The Buyer acknowledges and agrees that some goods supplied by the Seller which are made of wood have been machine finished and pressure treated for long life. As a result, the wood has a moisture content which under certain conditions, including but not being limited to the sun, air, and earth, will periodically shrink and expand and cause stress cracks in line with the grain. The Seller guarantees that any pressure treated timber which rots or has fungal decay within 10 years of the Date of Delivery will be replaced on an ex-works basis provided that the Buyer annually inspects and where required wood treatment is applied to the timber.
Data Protection
We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information given by you. we will use the information you provide about yourself for the purpose of fulfilling your order unless you agree otherwise. We would like to notify you of products and offers that may be of interest to you from time to time, but if you do not wish to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address, fax number or email address shown below.
